“We are writing this letter to convey our appreciation for the fine work you did on our recent kitchen remodel. We appreciate the way you managed all aspects of our kitchen remodel project. We asked you for a reasonable time line and you brought the job in on time. We were impressed with your subcontractors and the way you worked with them to ensure every step of the project went as smoothly as possible. You helped us think of details we had not even considered. The project was of very high quality, on time and within the estimate you provided.
Above all, we appreciated how easy it was to communicate with you. We had heard horror stories about working with contractors, so we really appreciate your honesty and professionalism. Thank you for anwering out questions in a straight-forward manner and for returning all of our calls so promptly. You were always available to deal with problems, no matter how minor.
We love our new kitchen. It is everything we hoped it would be. We would have no hesitation in recommending you for other work. Please feel free to use as references for future customers.”